The ICC Application and Integration Services team focuses on the business objectives our clients need to achieve success. We envision innovative solutions using emerging technologies, then integrate technology, knowledge and processes to give our clients sustained competitive advantage.
We provide our clients:
ICC’s Enterprise Integration solutions enable dynamic interconnection of disparate business systems and processes across the enterprise. We enable you to leverage existing assets and information to effectively respond to all evolving business situations. ICC’s Enterprise Integration services drive value through:
- Service Oriented Architecture based solutions – Avoid costs of redeveloping enterprise applications by leveraging existing processes and complex systems to provide the information required to meet strategic business needs.
- Differentiate your business through a compelling cross channel experience – Engaging, responsive and effective user processes for expanding consumer groups utilizing a variety of access points (mobile, browser or desktop) for effective decision making.
- Intuitive, automated workflows – Seamless workflows providing timely business responsiveness across the organization while positioning your organization to effectively manage increasing business and user demands
Enterprise mobile usage has moved from checking email to becoming a platform for electronic commerce, workforce management and service distribution. Take advantage of the expanding mobile presence to strengthen your brand, compete in new markets and equip your staff to increase day-to-day effectiveness. Whether it’s your existing systems or newly developed solutions we give you real time mobile presence on any hand held device.
- Build loyalty by making it easy to do business with you – Increase revenue and brand awareness by extending personalizing the buying experience through secured, self-service interactions across digital, social and mobile access points. Meet the consumer need based on the way they want to evaluate and purchase your products. Personalize the buying experience across all human, digital, social and mobile modes of interaction
- Increase knowledge worker effectiveness – Sales and service field staffs work in customer environments, not behind a desk. Increase access and improve visibility across the entire supply chain to improve the value they deliver to your customers through mobile applications that dramatically optimize sales, service, operations and logistics.
- Speed to value – Decrease development time to generate feature rich, user centric mobile experiences in weeks instead of months. ICC rapidly provides mobile applications to provide rapid return on investment by empowering effective decision making where and when the consumer need.
Web–based Business Applications
Expand your online storefront presence, gather intelligence, increase social collaboration and provide true consumer self-service to achieve market domination. ICC’s custom Web-based Business Applications enable organizations to profitably serve consumer groups they could never think of serving with traditional methods. You can dramatically enhance user experiences, preserve existing investments and increase efficiency with first-class B2C, B2B and B2E solutions.
Provide browser based applications to support eCommerce workflows, content management, simplified usability and administration with open standards, security, and scalability. These capabilities provide an exceptional web experience to help you become a social business.
- Deliver exceptional web experiences - Take advantage of innovative Web solutions that put new business models in reach with a single access point to web content and applications, while delivering differentiated, personalized experiences for each user.
- Extend your business assets - Create and deploy custom-branded, market-driven solutions comprised of existing and new business assets to drive to differentiate your company.
- Run your business efficiently – Introduce enterprise applications, processes, and transactions built on a proven, reliable and scalable foundation to effectively enhance consumer interaction while reducing the cost of deploying new features.
ICC’s Accelerated AppDev agile application delivery model makes it easier for you to create enterprise applications to turn innovative ideas and evolving business requirements into reality. Accelerated AppDev brings diverse, distributed development teams together to create new business products and services faster through collaboration and automation. High velocity development teams create end-to-end tailored solutions to drive measurable business value with the highest quality deliverables. Adaptive to your environment, schedule and team capabilities; ICC specialists in User Experience, Architecture, Development and Testing immerse themselves with your staff to:
- Save time and resources – Targeting desired outcomes, business needs are aligned with the proper technical solution and prototypes are developed before development to represent your end-state. The prototype empowers business agility and produces rapid acceptance to avoid rework and requirement gathering processes that generate limited business value.
- Reduce risk and overall cost – Using ICC’s Accelerated Development Platform leverages existing application components and architectures to avoid new development and increase solution stability. Our end-to-end automation increases productivity of development and reduces technical risks in development and long-term solution support.
- Increase speed to market – Seamless integration of User Centric Design, Development and Quality Assurance increases business interaction, promotes transparency and delivers robust, feature rich applications with speed and agility to differentiate your business and increase competitive advantage.
Specialize Technology Teams
Today’s business climate forces you to decide how to modernize technology platforms, maintain existing systems while building new solutions to meet the demands of consumers in a highly competitive market. ICC’s Custom Technology Services (CTS) provides targeted technical expertise to address the convergence of these forces on your IT department. CTS empowers you to make provide effective technology responsiveness to support new business initiatives while maximizing your IT staff effectiveness and decreasing time spent on non-essential activities.
- Increase your ability to respond to market, industry or regulatory initiatives beyond your current capability – Integrated extension of your current team with targeted technology expertise to scale to meet your growing needs. Provides you with the right talent to ensure success in meeting quality and delivery expectations
- Reduce costs through a single invested partner – Ensure expectations are met through measurable outcomes based results and structured costing to provide rapid return on investment. Provide a blend of support through high velocity teams to reduce costs. Facilitated knowledge transfer to provide your team with the depth of knowledge to insure continuity and decrease long term costs
- Decrease time spent on talent profiling and acquisition – Immersion of ICC leaders to understand your culture, analyze the need and define a roadmap for producing results. Profiling, selection and on-boarding to insure success of specialist while giving you the ability to rapidly adjust support requirements based upon evolving needs.